1. How to place an order online?

a. Select all item(s) and add to your shopping cart. If you change the quantity of an item in your shopping cart, you must click on "Update QTY". Once you are finished shopping, click on "continue" to start the order process.

b. Log into your account or if you are not yet a member and wish to join, click on "Register".

c. Enter the Shipping Information for your recipient.

d. Choose your "Shipping Method".

e. Choose your “Payment Method”.

f. Enter your credit card or your gift certificate information. If the order amount exceeds the gift certificate amount, you will be prompted to enter a credit card.

g. Then you can review your order if you click on “Review Order”. Please review all the information to be sure it is correct. If it is correct, click on "continue". If you need to make changes, please click on the appropriate "edit" button and change the information that you wish to change. When you are satisfied with your order information, click on "Place Order".

You will receive three emails from us regarding this order. The first email, the Order Receipt, will be sent to you within a few minutes. This email lets you know that your order is being processed. The second email, the Order Confirmation, will give you the details of your order. The third email, the Shipment Confirmation, will be sent to you when your orders ships, this email will give you the tracking information for your order.

2. How to order an Online Gift Certificate?

a. First you should choose between the “Email Gift” and the “Paper Gift”.

b. Click on the "Buy Now" button.

c. You would be able to include in your Gift Certificate: sender´s name, recipient´s name and a message.

d. Then, you will have to write the amount of the Gift.

e. Enter the number of gift certificates you would like to order.

f. Enter the date and your email address. Then click on “Continue”.

g. Enter the billing information.

h. Receive confirmation.

PLEASE NOTE:

• TiendaBoricua.com Online Gift Certificates are not redeemable for cash.
• The balance of any unused portion of a TiendaBoricua.com Online Gift Certificate will be placed in the recipient's Online Gift Certificate account.
• Applicable shipping charges and sales tax will be applied to all purchases.
• Please note that we only ship products within the 50 United States.
• If the TiendaBoricua.com Online Gift Certificate does not fully cover the cost of your purchase, you will be required to pay the difference with a credit card (American Express, Visa, Mastercard or Discover).
  

3. What if I do not receive my order confirmation by email?

We download orders once an hour from the Internet. You will receive an email order confirmation at the time it is downloaded if the order went through successfully. You will receive three emails from us regarding this order. The first email, the Order Receipt, will be within a few minutes. To let you know that your order is being processed. The second email, the Order Confirmation, will give you the details of your order. The third email, the Shipment Confirmation, will be sent to you when your order ships, this email will give you the tracking information for your order.

If you do not receive your confirmation, please call us for free at 1-888-480-5559.

4. How do I cancel an order?

If you would like to cancel your order, simply call us the same day you placed your order at 1-888-480-5559 or email us. Please note, you will only be able to cancel your order if you do it the same day you placed your order.

5. What forms of payment do you accept?

We accept the following methods of payment for online orders:

• American Express
• VISA
• MasterCard
• Discover
• Tienda Boricua Online Gift Certificates
• Tienda Boricua Discount Coupon or Promotional Codes (only as a part of the total payment)
  

6. How can I search for a specific item?

There are two ways to search for a specific item.

• Type in the search field the item name of the product you are looking for.
• See a list of all products under a category by clicking on the category name and then clicking on "next page" to continue seeing all the products under the category you chose.

During shopping and at the beginning of the checkout process, you can delete any item you choose not to purchase. Simply change the quantity to "0" (zero) and click on "update QTY" or click the word “Remove”.

8. When can I expect my order to arrive?

You can estimate the time it will take for your order to arrive by adding the processing time, that is aprox. from 24hs. to 96 hs., to the shipping method. For example, if you choose "FedEx International Economy", a regular order will arrive in approximately 4-7 business days.

In addition, your order may contain special conditions that affect arrival time.

For example, the cd´s generally take more time to be shipped because we depend on our Puerto Rican Distributors, and even sometimes you also could be asked to be on a wait list, in that case of course we will let you know.

9. Which are the shipping services that Tienda Boricua offers?

a. Fedex International Economy Details

• Delivery Times: Delivery typically in 2–5 business days.
• Service Days: Monday–Friday.
• Package Size and Weight: Up to 150 lbs . each; 108" in length; 130" in length plus girth (L+2W+2H).
• Additional Information: Door-to-door delivery.
• If you need to read more about this shipping method click here (http://www.fedex.com/us/services/intl/economy.html)

b. FedEx International Priority Service Details

• Delivery Times: Time-definite delivery typically in 1, 2 or 3 business days.
  
• Service Days: Monday–Friday, with Saturday service available in many areas.
• Package Size and Weight: Up to 150 lbs. each; 108" in length; 130" in length plus girth (L+2W+2H).
• Additional Information: Door-to-door, customs-cleared service.
• If you need to read more about this shipping method click here (http://www.fedex.com/us/services/intl/priority.html)

c. USPS Global Priority Mail

Global Priority Mail (GPM)® is an accelerated airmail service that provides customers with a reliable and economical means of sending correspondence, business documents, advertising messages, printed matter, and light-weight merchandise 4 pounds and under to over 51 countries and territories worldwide.

If you need to read more about this shipping method click here (http://www.usps.com/global/globalprioritymail.htm)

d. USPS Global Express Mail

Global Express Mail® (EMS®) is a reliable high-speed mail service available to certain countries (see Individual Country Listings for service availability). Global Express Mail is available at designated Postal Service facilities authorized to accept domestic Express Mail.
If you need to read more about this shipping method click here (http://www.usps.com/global/globalexpressmail.htm)

10. Is online shopping secure?

At Tienda Boricua, we ensure a secure server ordering process with STARFIELD. To make purchases online at TiendaBoricua.com, you must allow your computer to accept "cookies" if it asks. Computer "cookies" are safe and are simply the best way for us to offer you the most enjoyable and hassle-free online shopping environment.

11. What is Tienda Boricua's privacy policy?

Tienda Boricua's website is owned and operated by Tienda Boricua Inc. Your privacy is important to us.

If you have any questions about our Privacy Policy, you can contact us at info@tiendaboricua.com. We'll be happy to answer your questions or hear your concerns.